Who is responsible for your information?
The Earwax Guy is responsible for the personal information described in this notice. Privacy questions or requests can be sent to [email protected].
Information we may collect
- Contact information such as your name, telephone number and email address.
- Your town, postcode or home-visit address.
- Appointment and payment information handled through the booking provider.
- Information you choose to provide about symptoms, ear history or accessibility requirements.
- Technical information such as device, browser, cookie choices and website usage where applicable.
- Messages sent by telephone, email, WhatsApp or social media.
How and why information is used
Information may be used to answer enquiries, confirm service coverage and pricing, arrange and manage appointments, provide appropriate treatment and aftercare, keep necessary business or clinical records, process payments, maintain website security and comply with legal obligations.
Depending on the circumstances, processing may be necessary to take steps at your request, perform a service contract, comply with legal duties, support legitimate business interests or, where required, rely on your consent.
Health information
Information about symptoms or ear history may be health information and therefore requires additional protection. It is used only where necessary to assess suitability, provide the requested service, keep appropriate records or meet professional and legal responsibilities.
Who information may be shared with
Information is not sold. It may be shared only where necessary with service providers supporting appointments, payments, website hosting, communications or professional administration; with advisers or insurers where appropriate; or with authorities where disclosure is legally required.
The website links to or displays services provided by Timely, Google, Instagram, Facebook, TikTok and WhatsApp. Their own privacy terms apply when you use those services.
Cookies and website technologies
The website uses essential technologies needed for operation and may use optional third-party features such as reviews or social-media content. Available choices are presented through the website’s cookie consent controls. You can also manage cookies through your browser.
Retention and security
Personal information is retained only for as long as reasonably necessary for the purpose collected, including any professional, tax, insurance or legal requirements. Reasonable organisational and technical measures are used to protect information, although no internet service can guarantee absolute security.
Your data protection rights
Depending on the circumstances, you may have rights to request access, correction, deletion, restriction, objection or transfer of your information, and to withdraw consent where consent is relied upon. Contact [email protected] to make a request.
You may also raise a concern with the UK Information Commissioner’s Office through ico.org.uk.
Changes to this notice
This notice may be updated when services, legal requirements or website providers change. The latest version will remain available on this page.