Privacy Policy

At THE EARWAX GUY, we are committed to protecting your privacy and handling your personal information responsibly. This policy explains what data we collect, how we use it, your rights, and how to contact us.

Who We Are

THE EARWAX GUY provides mobile ear wax removal services in Milton Keynes and surrounding areas. For privacy matters, contact us at 07389 049831.

What Information We Collect

• Contact details (name, phone, email, address) you provide via WhatsApp, phone, Instagram, Facebook, or our website.
• Appointment details (date, time, location, service requested).
• Health information relevant to your ear care (if you share it for treatment).
• Website usage data (cookies, analytics) — minimal and only for site performance/security.

How We Use Your Information

• To arrange and deliver your appointment and aftercare.
• To respond to your enquiries and provide customer support.
• To comply with legal, insurance, and regulatory obligations.
• To improve our services and website (using anonymous analytics only).

Lawful Basis for Processing

We process your data under the lawful bases of contract (to provide services), consent (when you contact us), and legal obligation (insurance, health, and safety).

How We Share Your Data

We do not sell or share your data with third parties for marketing. We may share information with insurers, regulators, or healthcare professionals only if required by law or for your care.

How Long We Keep Your Data

We retain your information only as long as necessary for bookings, aftercare, and legal/insurance requirements (typically up to 7 years for health records).

Your Rights

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing
• Withdraw consent at any time (where applicable)
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

Cookies & Analytics

Our website uses only essential cookies for security and performance. We do not use tracking or advertising cookies.

Data Security

We use secure devices and platforms to store your data. Access is restricted to those who need it for your care or our business operations.

Contact Us

For privacy questions or to exercise your rights, contact us at 07389 049831.

Last updated: August 2025